Follow these simple steps to begin processing a refund or replacement.
We want to ensure every customer is satisfied with the products we sell. Please complete our Troubleshooting Form online (biossusa.com/trouble).
Once we receive your completed form, we will contact you about your request for an exchange or refund.
Alternatively, you can also email our Scientific Support team at firstname.lastname@example.org with the following information in order for us to best understand the reason for your request:
1. Upload an image of a result that shows the error.
2. Copy and paste the experimental protocol used.
3. Provide product number and date of purchase.
Once we receive your email, we will contact you about your request for an exchange or refund.
All items are covered under the 100% Bioss Guarantee.