FAQ

Applications/ Product Usage

• I'm having issues with IF/IHC
• I'm having issues with my Western Blot
• What types of ELISA kits do you offer?
• My antibody isn't working as expected
• What do your ELISA kits contain?
• Which applications can my antibody be used in?

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Support

• What technical resources do you offer?
• Where can I find datasheets?
• How do I request a COA?
• In what species are the antibodies produced?
• How do I select an isotype control?
• Do you have any images or data not provided on the website?

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Media & Storage Conditions

• At what temperature should I store my antibody?
• Can Bioss antibodies be made without preservatives?
• How is your antibody concentration calculated?
• Should I make aliquots of my antibody?
• What are the components of the standard antibody storage solution?

Ordering Questions

• At what temperature will you ship my order?
• Can I request a quote?
• Do you accept returns?
• How do I check if an item is in stock/ the lead time?
• How do I check the status of my order?
• How do I get a copy of my invoice?

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General Guidance

• Are you affected by the Coronavirus?
• Can I purchase your products for resale?
• Do you offer secondary antibodies?
• Do you offer commercial buffers?
• Do you offer blocking peptides?
• Are your products guaranteed to work?

Discounts and Specials

• Do you offer discounts or promotions?
• Do you offer free samples or test sizes?
• Do you offer discounts on bulk purchases?
• How do I order my Pennybody?
• How do I use my Discount/ Promo Code?
• I am having trouble using my discount code